Privacy Policy
Last updated: December 21, 2025
Contents
1Introduction
Welcome to PlanBPass! We are an AI-powered platform designed to help people navigate their global migration journey—from exploring visa options to connecting with verified helpers like immigration consultants and lawyers.
Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services.
📱 This policy applies to:
- • Our website (planbpass.com)
- • Our Android mobile application
- • Our iOS mobile application
2Information We Collect
Personal Information
When you create an account, we may collect your name, email address, and profile details such as your nationality, current location, and skills.
Account Information
We store your login credentials (securely hashed), account preferences, and settings to provide a personalized experience.
Chat Messages & Communications
Messages you exchange with verified helpers through our platform are stored securely to facilitate your consultations and for dispute resolution if needed.
AI Advisor Interactions
Your conversations with our AI Advisor are processed to provide personalized guidance and may be used to improve our AI services.
Payment Information
Payment details are handled securely through our third-party payment processor (Stripe). We do not store your full credit card or bank account numbers on our servers.
Device & Usage Information
We collect information about your device (type, operating system), browser, IP address, and how you interact with our app to improve performance and user experience.
Cookies & Similar Technologies
We use cookies and similar tracking technologies to remember your preferences, keep you logged in, and analyze how our services are used.
3How We Use Your Information
We use the information we collect to:
- Provide AI guidance — Deliver personalized migration advice through our AI Advisor.
- Connect you with helpers — Match you with verified immigration consultants and lawyers based on your needs.
- Process payments — Facilitate secure payments and payouts between users and helpers.
- Improve our services — Analyze usage patterns to enhance features, fix issues, and develop new functionality.
- Ensure safety — Protect our users, prevent fraud, and maintain platform security.
- Comply with legal obligations — Meet regulatory requirements and respond to lawful requests.
4AI & Automated Processing
Our AI Advisor uses artificial intelligence to provide personalized migration guidance based on your profile and questions. Here's what you should know:
⚠️ Not legal advice: The AI Advisor provides informational guidance only. It does not constitute legal or immigration advice. For official advice, please consult a qualified professional.
Your conversations with the AI may be processed for quality assurance and safety purposes. We may use anonymized data to improve our AI's accuracy and helpfulness.
5Payments & Third-Party Services
We work with trusted third-party providers to deliver our services:
💳 Stripe (Payment Processing)
All payments are processed through Stripe, a trusted payment provider. Your sensitive payment information is handled directly by Stripe and is never stored on our servers.
☁️ Hosting & Infrastructure
We use reputable cloud hosting providers to securely store and process your data.
📊 Analytics
We use analytics tools to understand how users interact with our platform, helping us improve the user experience.
🔒 PlanBPass does not store your full credit card numbers, bank account details, or other sensitive payment data.
6Data Sharing
We only share your information in the following circumstances:
- With helpers: When you connect with a verified helper, we share only the necessary information to facilitate your consultation.
- With payment providers: To process payments and payouts securely.
- For legal obligations: When required by law, court order, or government request.
- For business operations: With service providers who help us operate our platform, under strict confidentiality agreements.
We do not sell your personal information to third parties.
7Data Retention
We retain your personal information only for as long as necessary to:
- • Provide our services to you
- • Comply with legal obligations
- • Resolve disputes and enforce agreements
You can request deletion of your account and associated data at any time by contacting us. We will process your request in accordance with applicable laws.
8Your Rights
You have the following rights regarding your personal data:
Access
Request a copy of the data we hold about you.
Correction
Request corrections to inaccurate or incomplete data.
Deletion
Request deletion of your personal data.
Data Portability
Request your data in a portable, commonly used format.
Withdrawal of Consent
Withdraw consent for data processing where consent is the legal basis.
To exercise any of these rights, please contact us using the information provided below.
10Children's Privacy
🚫 PlanBPass is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
11International Users
PlanBPass operates globally. If you access our services from outside our primary operating region, please be aware that your information may be transferred to, stored, and processed in countries where our servers or service providers are located.
We take appropriate measures to ensure your data receives adequate protection regardless of where it is processed.
12Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make significant changes, we will notify you by:
- • Updating the "Last updated" date at the top of this page
- • Sending you an email notification (for material changes)
- • Displaying a notice within our app or website
13Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We aim to respond to all privacy-related inquiries within 30 days.